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Terms & Conditions HEADING_TITLE

Terms & Conditions


Welcome to the website.  By continuing to use this website, you do so by accepting these Terms & Conditions. 


Please also read our Privacy policy about Data Protection and how we use the information you give to us.


?We? and ?Us? means Queenhart Limited. is a trading name of Queenhart Limited and it is the e-commerce division of Golden Shop Investment Jewellers which is also a trading name of Queenhart Limited.


?You? means the person viewing the website or placing an order on the website.


?Binding Contract? ? by submitting an electronic order, you are making an offer to purchase goods, if the offer is accepted by us, this will result in a binding contract.  We will send an email to you when we despatch your order, which means that we have formally accepted the order, and are obliged to complete the contract.


?Working days? are defined as Monday to Friday 9.30am to 5pm in any week except during bank holidays and other UK public holidays.


The website is intended for use in the UK for UK residents only.


You must be over 18 years old to make purchases on our website, if you are under 18 years old, you should obtain the consent from a parent or guardian to view our website.


We own the copyright to all the contents of this website, including images or have obtained consent from the copyright owner(s) for use on this website.  All intellectual property, including trade names and trade marks are owned or licensed by us (unless otherwise specified).


You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of this website without prior written consent from us.


You accept that we cannot be held responsible for any inaccuracies or errors outside of our normal control.  We will provide product descriptions which are as accurate as possible and we will provide product dimensions to give an approximate indication of the size or weight of individual products.  Images viewed on different computer monitors may render different viewing sizes and colours, we cannot guarantee that product images will be rendered correctly.


Links to other websites are provided as we think they may be of interest to you only, we do not endorse any of these websites.

We do not accept any liability if the website is terminated or any of the services removed from time to time, for example technical difficulties outside of our control.


Binding Contract 

There are several steps that must be followed for a contract to be formed:


  1. You will submit an electronic order to offer to purchase goods;
  2. We will send you an acknowledgement of your order, it will confirm the goods that you have ordered, this is not an acceptance of the order from us;
  3. We will despatch your order and send you a confirmation email.  This is when we have accepted the order and are obliged to complete the contract.

We reserve the right not to accept your order, this may happen if:


?         Your payment is not authorised;

?         We do not have the goods in stock;

?         There is an error on our website regarding the description or price of the goods;

?         You have cancelled it in accordance with the instructions below.



When you order from us online, you are entitled to return the goods to us within 7 working days from the day after you receive your order (after that time you will not be entitled to a refund or exchange).  You must contact our customer services department within this timescale to obtain a returns reference number.  Authorised returns must be sent to the following address:

9 City Arcade


West Midlands



You will be responsible for ensuring that the goods are returned in their original condition, unworn and with all packaging, labels and tags attached.  You are responsible for the delivery cost of any returns and ensuring that all goods are insured during transit.  We use Royal Mail Special Delivery service for the delivery of your order, this service provides proof of delivery and insurance of the goods in transit, and we recommend that you send returns using a similar service.


Certain items are excluded from being returned, unless we are at fault.  All personalised items and pierced jewellery are excluded from the returns guarantee.



You are entitled to return your order to us to exchange it for an alternative product within the returns period as noted in Returns period.



If you wish to cancel your order while waiting for your order to be delivered, please contact us by phone or email.  Please quote your name and order reference in any correspondence with us.


This returns policy does not affect your statutory rights.



Prices displayed throughout the website are stated in Pounds Sterling.  We can only accept payment in Pounds Sterling.  Prices include VAT (at standard rate of 17.5%), delivery costs (where applicable) will be added to the total.



Delivery of your order in the UK is usually within 3-5 working days of receipt of the order by us (working days are defined as Monday to Friday 9.30am to 5pm in any week except during bank holidays and other UK public holidays).  Unfortunately, we cannot accept orders from outside of the UK.  In the unlikely event of a delay to your order, we will notify you by email.


All deliveries are made using Royal Mail Special Delivery which requires a signature on receipt of the delivery.

We will email you when your order has been processed.  We will email you again once your order has been despatched along with the tracking number which you will be able to track at


Free delivery

We offer free delivery by Royal Mail Special Delivery on all orders over ?50.  Delivery charges for orders below ?50 are ?5.95 per order.


We reserve the right to change these Terms & Conditions from time to time.  Revised Terms & Conditions will be updated onto the website and will be enforceable from then.  If you do not agree to the Terms & Conditions, you should not continue to place your order. 


These Terms & Conditions are governed by the law of England.  You and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions is found to be invalid by law, the rest of them remain valid and enforceable.


Company information

Queenhart Limited

9 City Arcade


West Midlands



Registered office

14 Queens Road


West Midlands



Registered in England under No. 01355820

VAT Registration No. 307 0210 20


Copyright © 2018 Queenhart Limited - osCommerce Website by eShopFitters Secure Credit Card Payments